Effective Date: 20/05/2025
This Privacy Policy outlines how Cookout BBQ collects, uses, discloses, and protects your personal information when you interact with our website or services.
Cookout BBQ is committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) to ensure your personal information is handled securely and responsibly.
We may collect the following personal information:
Name
Contact details (e.g., email address, phone number)
Demographic information (e.g., postcode, preferences, interests)
Information relevant to customer surveys, promotions, or offers
Website usage data through cookies or analytics tools
Your information helps us understand your needs and deliver better services. Specifically, we may use it to:
Maintain internal records
Improve our products, website, and customer service
Send promotional emails about new products, special offers, or news (with your consent)
Conduct customer feedback and market research via email, phone, or mail
Customise our website and content based on your preferences
Our website uses cookies—small files stored on your device—to help us analyse web traffic and enhance your browsing experience.
We use cookies to:
Identify which pages are being visited
Tailor website content to your preferences
Measure performance and improve functionality
You may choose to accept or decline cookies via your browser settings. Declining cookies may affect the functionality of certain parts of our site.
We are committed to keeping your personal information secure. We have implemented appropriate physical, electronic, and managerial safeguards to protect it from misuse, interference, loss, unauthorised access, modification, or disclosure.
We may engage trusted third-party service providers (e.g., email marketing platforms, payment processors, website hosting, analytics tools) to help deliver our services. These providers have access only to the information necessary to perform their functions and are bound by strict confidentiality obligations.
Our website may contain links to external sites. Once you leave our site, we are not responsible for the privacy practices or content of those websites. We recommend reviewing their privacy policies before sharing any personal information.
You can manage your privacy preferences in the following ways:
Opt out of marketing communications by using the unsubscribe link in emails or contacting us directly.
Choose not to provide optional information in forms.
Request access to or correction of your personal information at any time.
Withdraw consent for data use (where applicable).
We will not sell, distribute, or lease your personal information to third parties without your consent, unless required by law.
You may request access to the personal information we hold about you, or ask us to correct it if it is inaccurate, incomplete, or out of date. A small administrative fee may apply for processing access requests.
To make a request, please contact:
Privacy Officer
Email: sales@cookout.com.au
Mail: 39 Notar Drive, Ormeau QLD 4208
We retain personal information only as long as necessary for the purposes outlined in this policy or as required by law.
We may update this Privacy Policy from time to time. All changes will be published on this page. We recommend reviewing it periodically to stay informed of how we protect your data.
This policy was last updated on 24 December 2023.
For any privacy-related questions, access requests, or complaints, please contact our Privacy Officer at:
Email: sales@cookout.com.au
Mail: 39 Notar Drive, Ormeau QLD 4208
Phone: (07) 5549 0560
