Thank you for purchasing one of our quality Cookout BBQ products, manufactured by Southern Stainless Pty Ltd.

Service and Support Australia Wide

We provide ongoing service and support Australia wide. All our Cookout BBQ products and appliances are covered by a 10-year structural warranty and 12-month warranty on parts.

Conditions of Warranty

In Australia: Goods provided by Southern Stainless Pty Ltd in Australia come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. ‘Acceptable quality’ and ‘major failure’ have the same meaning as defined in the Australian Consumer Law.

In New Zealand: In New Zealand, products are supplied with a guarantee by Southern Stainless Pty Ltd pursuant to the provisions of the Consumer Guarantees Act, the Sale of Goods Act and the Fair Trading Act. Where the appliance was purchased in New Zealand for commercial purposes the Consumer Guarantees Act does not apply.

This warranty only applies to new appliances. Southern Stainless Pty Ltd guarantees that all Southern Stainless Pty Ltd and Cookout™ barbecues and appliances purchased from authorised dealers throughout Australia are free from defects, although slight imperfections may occur due to the hand-crafted nature of our products. Any apparent fault will be rectified free of charge within a period of 10 years (structural) or 12 months (parts) from the date of purchase, provided that:

  • - The customer produces the original invoice or other documents as proof of purchase date.
  • - All costs of installation, cartage, freight, travelling mileage expenses and insurance are met by the claimant.
  • - The equipment has been installed correctly and is used in accordance with the Southern Stainless Pty Ltd or Cookout™ user instructions issued with the product.

Warranty Exclusions

Southern Stainless Pty Ltd is liable only for claims due to faulty or defective parts or workmanship.

This warranty does not cover:

  • - Batteries, filters or other perishable parts.
  • - Parts or modifications not supplied by Southern Stainless Pty Ltd.
  • - Superficial damage not affecting the operation of the appliance.
  • - Damage caused by:
    • - Overload, dropping or abusive treatment.
  • - Failure to properly maintain and service the appliance.
  • - Servicing or repair works carried out by anyone not authorised by Southern Stainless Pty Ltd.
  • - Power surges, storm damage or damage due to incorrect power supply.
  • - Incorrect or inappropriate operation.
  • - Normal wear and tear.
  • - Use of the appliance for purposes other than that for which it was intended.

Southern Stainless Pty Ltd and its authorised dealers will not be liable for any consequential loss or damage whatsoever or howsoever arisen.

These conditions may only be varied with the written approval of the Director of Southern Stainless Pty Ltd.

How to make a Warranty Claim

Before making a claim please:

  • - Check the instruction manual for correct operating instructions. 
  • - Check the terms of this warranty. 
  • - Have the model number and serial number of the appliance available. 
  • - Have proof of purchase available.
  • - Phone or email to arrange for the appliance to be returned (Download Warranty Card for more information)

To make a warranty claim you can:

Online Warranty Form

Fields marked with * are required

Contact Details

Phone: (07) 5549 0560

Email: sales@cookout.com.au

Address: 39 Notar Drive, Ormeau QLD 4208