Need help with your Cookout BBQ? You’re in the right place.
Whether you’re looking for cleaning tips, a stockist, need a BBQ service or repair, or want to review our warranty and return policies, all the information you need is right here.
Use the links below to get support, stay informed, and keep your BBQ in top shape.
Use the links below to access support, stay informed, and ensure your Cookout BBQ keeps performing at its best.
BBQ Cleaning Made Easy.
Keep your Cookout BBQ looking great and working like new with our step-by-step cleaning guides.
Click below to find your BBQ model for a detailed, model-specific guide to help you clean and maintain it properly.
We offer nationwide service and repairs for all Cookout BBQs and accessories, with expert work handled at our Gold Coast factory.
Backed by a 10-year structural and 12-month parts warranty, we’re here to help with everything from routine maintenance to full reconditioning.
Need a replacement part or expert support? We’ve got you covered.
Click below to find out more about our Service & Repair:
Keep your BBQ performing at its best with easy-to-replace parts like control knobs, burners, elements, and regulators—available to purchase online for hassle-free maintenance.
Explore our premium BBQ range in person at one of our official stockists across Australia.
For the full collection—including our exclusive built-in range—visit our Ormeau showroom.
Selected stockists also carry our portable BBQs for home, boat, or outdoor use.
All Cookout BBQs are backed by a 10-year structural warranty and a 12-month parts warranty, with nationwide service and support across Australia and New Zealand—ensuring long-lasting quality and peace of mind.
We want you to love your Cookout BBQ. If you’re not completely satisfied with your purchase, our team is here to help with returns and exchanges to ensure a smooth and hassle-free experience.
Click here to view our Shipping Information, including delivery options, timeframes and carriers for orders across Australia, New Zealand, and internationally.
Click here to view our Payment Information, including accepted payment methods, secure checkout via Stripe, and important details about transaction processing and confirmation.
We’re committed to protecting your personal information. Our Privacy Policy explains how we collect, use, and safeguard your data in line with the Privacy Act 1988 and Australian Privacy Principles.
Click here to view our full Terms & Conditions, including details on shipping, returns, warranty, privacy, and more.
By using our site or placing an order, you agree to these terms.
Have questions about our BBQs or accessories?
Contact us directly or fill out the enquiry form—our friendly team is ready to assist you with expert advice and support.
